Refund policy

Bookish Blooms Returns & Refund Policy

Last updated: 8 August 2026

At Bookish Blooms, we carefully select and package every order. Due to the nature of our products and our fulfilment arrangements, we do not accept returns or provide refunds for change-of-mind purchases.

This includes situations where you:

Change your mind about your purchase.
Decide you no longer want the item.
Order the wrong size, colour or variation.
Find the item cheaper elsewhere.
Purchase an item by mistake.

Please carefully review your order before completing your purchase.

Damaged, faulty or incorrect items

Your rights under the Australian Consumer Law (ACL) are not affected by this policy.

If your order arrives damaged, faulty, defective or incorrect, please contact Bookish Blooms as soon as reasonably possible at info@bookishblooms.org with:

Your order number.
A description of the issue.
Photographs of the item and packaging where appropriate.

Please contact us before returning anything, as we may need to assess the issue and provide specific instructions.

Where an item is covered by the Australian Consumer Law, Bookish Blooms will provide the appropriate remedy. Depending on the circumstances, this may include a repair, replacement or refund.

Merchandise produced by Printful

Some Bookish Blooms merchandise may be produced and fulfilled by third-party manufacturing partners.

Because these products are made specifically for your order, change-of-mind returns and exchanges are not accepted.

If your merchandise arrives with a manufacturing defect or is damaged during production or delivery, please contact us with photographs of the issue. We will work with our production partner to arrange an appropriate remedy.

Printful currently states that manufacturing errors or damaged products may qualify for a free replacement or refund when reported within 30 days of delivery.

Books

Books purchased through Bookish Blooms are not eligible for change-of-mind returns.

If a book arrives damaged, defective, or materially different from the product description, please contact us so we can investigate the issue and provide an appropriate remedy under the Australian Consumer Law.

Incorrect address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us as soon as possible. Any additional postage costs associated with resending an order may be the customer's responsibility, subject to your rights under Australian Consumer Law.

Lost or damaged deliveries

If your order appears to have been lost or arrives damaged, please contact us so that we can investigate the shipment with the relevant delivery provider and determine the appropriate resolution.

Refunds

Where a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.

Bookish Blooms will comply with all applicable consumer guarantees. Our policy of not accepting change-of-mind returns does not apply where a customer is entitled to a remedy under the Australian Consumer Law.